Collision Services

1000 Islands Toyota deals with a number of quality Auto body repair facilities that meet Toyota's standards of excellence. Ask our service personnel for a body shop near you. Remember you have the final say as to where your car is repaired, NOT your insurance company. Get your car repaired right the first time.

Emergency Roadside Assistance

Since model year 2000, all Toyota vehicles, as part of their Basic Warranty Coverage (3yr./60,000km.) have Emergency Roadside assistance included. Simply call 1-888-TOYOTA8 and help is on the way.

If you have purchased Emergency Roadside Assistance you are also covered for towing from an accident by calling 1-888-TOYOTA8.

Both protection packages provide towing to your preferred Toyota Dealer within 50km. or the closest Toyota Dealer within 300km. A second tow will be provided, if necessary, to an Accident Reporting Centre.

As an added service to all Toyota owners who may not be covered for Roadside Assistance, but find themselves in need of assistance from an accident scene, a call to 1-888-TOYOTA8 will result in an approved towing company being provided on a customer pay basis.

To obtain additional information regarding the benefits available to you when you purchase Roadside Assistance please r call us at 1000 Islands Toyota at 613-342-9111.

Your Rights as a Toyota Owner

Unfortunately, accidents do happen. When they do, its important to restore your vehicle to it pre-accident condition. If your vehicle can't be driven your first challenge is what to do with your vehicle. Fortunately, if your Toyota is within the 3 yr. 60,000 km. basic warranty or you have purchased Roadside Assistance coverage you simply call 1-888-TOYOTA8 (1-888-869-6828) and an approved towing company will be dispatched free of charge. If you are not covered by either of these options we understand your dilemma, as a courtesy to all Toyota owners, we invite you to call the 1-888-TOYOTA8 number and an approved towing company will be arranged on a customer pay basis.

Next, contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to a particular body shop to obtain an estimate and / or to do the repair. Under no circumstances are you legally obligated to go to this shop. As the vehicle owner and payer of the insurance premium it is your right to choose the collision repair facility that you would prefer to repair your Toyota.

Make sure your insurance company knows that your expectations as a Toyota owner are that:

• Your vehicle be restored to its pre-accident condition using Genuine Toyota Collision Parts.
• The actual repairs be carried out by a Toyota Certified Collision Centre or a facility referred by your Toyota Dealer.

Remember:
IT IS YOUR RIGHT TO CHOOSE WHO REPAIRS YOUR VEHICLE

For additional information, you may consult the brochure entitled "Know your rights, Accidents". This brochure is found in your glovebox compartment. If you do not have a copy in your vehicle, please contact your dealer.

Knowledge is your Best Insurance

Should you be involved in a collision, the following information will assist you when reporting the details of the accident to the police and in your communications with your insurance company.

Stay Calm

• Make sure no one is injured. If there are injuries, call for emergency assistance immediately

Report the Accident Immediately

• A police report will assist in filing and accident claim with your insurance company.

Make a Sketch of the Accident Site

• A sketch of the site showing the position of all vehicles and people involved will help when reporting details of the accident.
• Use your cell phone or digital camera to take photos which are a great help when trying to explain the circumstances of the accident.

Exchange Information

• Get appropriate information (name, address, phone, insurance, etc.) from all parties involved, including witnesses.

Don't Sign a Tow Authorization

• Your vehicle may be covered for Roadside Assistance (see explanation page 1, Your Rights as a Toyota owner) in either case, an authorized tow can be arranged. Simply call 1-888-TOYOTA8 (1-888-869-6828). For additional information on Roadside Assistance click here.

Know Your Rights

• Contact your insurance company as soon as possible after the accident. Your insurance company may wish to direct you to a body shop they use to obtain a repair estimate. You do not have to accept this facility to repair your vehicle.
• Make sure your insurance company knows that you expect the repair to be carried out using Genuine Toyota Collision Parts.
• Make sure your insurance company knows that you expect your Toyota to be restored to its pre-accident condition at a Toyota Certified Collision Centre.